Thank you for choosing to shop on our website! We are committed to providing you with high-quality women’s winter clothing. To ensure a pleasant shopping experience, we have established the following refund policy:
Refund Request: If you are not satisfied with your purchase, you can request a refund within 14 days of receiving the product. Please ensure the item is unused, unwashed, and retains its original tags and packaging.
Refund Process:
Please contact our customer service team through our website, explaining the reason for the return and providing your order number.
We will guide you on how to return the item and provide you with the return address.
Refund Method: Once we receive the returned item and confirm its condition, we will process the refund within 2-3 business days. The refund will be returned to your original payment account; the exact time may vary depending on your bank or payment platform.
Shipping Policy: If you choose to return an item, the original shipping cost will not be refunded. Return shipping costs are the responsibility of the customer, unless the item is defective or the wrong item was sent.
Special Circumstances: Some items may not be eligible for the above refund policy. Please check the specific details on the product page before purchasing.
Contact Us: Return Address: 7580 E TECHNOLOGY WAY APT 201 DENVER, CO 80237
If you have any questions about this refund policy or require further information, please feel free to contact our customer service team. We are dedicated to serving you. Thank you for your trust and support, and we look forward to providing you with high-quality products and services again!